Moving to the new address, change from Cable to DSL

[vimutter1]

Hi, in 2-3 months we have planned change of address and wondering if it's possible to change tariff and have DSL internet at the new place with old contract? 

[Lars]

Hi vimutter1,

please inform us in time about your move via the moving service. There you will also be offered the change to DSL if necessary.

Best regards

Lars

[vimutter1]

Hi  @Lars 

Just tried today, unfortunately page trows 500 error. Cannot continue

[Nancy]

Hello vimutter1,

please use our moving page and let us know if it worked out.

Best regards

Nancy

[vimutter1]

Hi @Nancy 

Still 500 error on new tariff selection page. (https://zuhauseplus.vodafone.de/optionen/)

[Nancy]

Hello vimutter1,

did you use our site and enter your data there?

https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice

On the picture you are on another page.

Best regards
Nancy

[vimutter1]

Hi @Nancy 

Yes, I have used links from this thread. First step is info about the move then selection of new tarif. This selection happens on new url which throws 500.

[Nancy]

Hello vimutter1,

do you have a contract for cable or former Unitymedia? In which state do you live? If you are a former Unitymedia customer you have to use this page.

Best regards

Nancy

[vimutter1]

Hi @Nancy 

No, I was Vodafone customer from the beginning.

Is there any feedback from technical team on the cause of the 500 error ?

[Nancy]

Hello vimutter1,

with which device do you try it? Have you ever tried it with another device or deleted cache and cookies?

Otherwise I can also offer you that someone calls you and discusses everything with you. In addition, I would need your new address, the exact date of your move and a phone number where you can be reached via private message.

Best regards

Nancy