Moving to a new address

[Vladas]

Hello!

I am moving to a new address on the 1st of November and I would like to have my contract transferred there. I know there is this transfer service, but I have a couple of questions.

I don't want my current apartment to go without internet on the 1st of November if there is no connection in the new apartment, so the move has to go smoothly. I will be renting both apartments for the full month of November and I cannot be left without a connection because I am working from home.

Can we maybe setup a visit from your engineer to connect the internet at my new apartament and then disconnect the current one after we confirm everything is working well?

I am also hoping that maybe my new apartament could have a better speed, is it possible to confirm this from your end? I can provide my personal details in a private message, just let me know

Thank you!

Kind regards,

Vladas

[Thomas]

Hi Vladas,

the connection is switched off at the old address on the day of the move and then switched on at the new address as soon as the hardware is connected there. If the self-install works at the new address, you can start right away. We can't send a technician to install it in advance.

Regards

Thomas

[Vladas]

Thanks for your quick response! Is it possible to book an appointment on the moving day?

Kind regards,

Vladas

[Thomas]

Hi Vladas,

if self-installation is possible at the new address, no technician can be assigned for the time being. If you find that the connection does not work after the move, you can hire a technician.

Regards

Thomas

[Vladas]

Okay, a couple of further questions then:

1. How does self instalation work?

2. Is it possible to have a working connection in both places for a month? E.g. start the new one in November 2020 and disconnect the old one in December 2020? 

Thank you,

Vladas

[Thomas]

Hi Vladas,

you just plug the hardware into the new address on the cable socket and that's it. It is not possible to supply both addresses at the same time.

Regards

Thomas

[Vladas]

Thank you very much! I will try this next time when I am going there.

Does this mean that I don't have to really change anything when moving? I just plug in the hardware and I am good to go?

Probably I still have to somewhere report my new address, can I do it online?

Thanks again for your help!

Kind regrads,

Vladas

[Thomas]

Hi Vladas,

of course you have to report the move itself. You can do this online via the moving service.

Regards

Thomas