HI, I am moving to another town. I have 250 mbps cable now and after putting the moving information, I found out there is only 16 mbps DLS available. THis is not going to work for my family. I need to speak to an English speaking vodafone emplyee. I was told to post here for help. PLEASE HELP!!! THanks!
As I can see you already reported your move in April. Since the cable contract can't be provided at the new address the contract is cancelled. You should have already gotten confirmation for that.
If the cable service isn't available at the new address, the contract can be cancelled prematurely. But first let's have a look, if there's another option for you.
Please send me a private message with the following information:
your name
your address (old & new)
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message.
As I can see you already reported your move in April. Since the cable contract can't be provided at the new address the contract is cancelled. You should have already gotten confirmation for that.
