Frage
Antwort
Lösung
am 02.01.2020 16:24
Hello,
I left Germany in June and deregistered.
I forgot to cancel the contract with Vodafone. I'd like to have some help how to cancel the contract since I moved away from Germany and I cannot get the service anymore.
Kind regards,
Csongor Zalatnai
am 02.01.2020 17:08
The easiest way: Use the contact form and write your relocation/cancellation request together with a scan of your deregistration form. Please note that this should be done in German language as German is sole contractual language - requests in other languages, especially in English, might be discarded/ignored.
Other way would be to send a letter - same notes apply.
From the moment Vodafone receives your deregistration notice & cancellation request, you will have to pay for additioal 3 months in accordance to the telecommunications law - as you haven't noticed Vodafone in time.
And note that you have to return any rental device in time - otherwise you'll have to pay a fine for not returning the devices.
am 02.01.2020 17:37
Thank you, I've contacted Vodafone with my request.
I have the Cable device with myself, should I just send it back to Vodafone's address?
am 02.01.2020 18:59
Yes, the device needs to be returned to an address with "Am Tower / Nürnberg" - and you should return it ASAP after your request has been approved.