Kundennummer: XXXXXXXXXXX

[Bakshi]

Dear Team,

Can you please change my Internet/Mobile package and remove the 'Vodafone Sicherheitspaket' from it?

I am not sure if this is needed for me. 

Thanks & Regards,
Bakshi

Edit: customer number removed.

[Thomas]

Hi Bakshi,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Bakshi]

Hi Thomas,

Thanks for your support!

I have sent the details now. 

Regards,

Bakshi

[Thomas · Accepted solution]

Hi Bakshi,

the security package is cancelled. What should the Internet & Phone rate be changed?

Regards

Thomas

[Bakshi]

Hi Thomas,

Thanks! Yes, this is the change which i was requesting. 🙂

Also, I have been using the Vodafone App on my mobile, but it seems it only has the details of my mobile contract but not the combined details of Mobile and Kabel. Could you do something here as well? 

Thanks & Regards,

Bakshi

[Thomas]

Hi Bakshi,

only the mobile rate is displayed in the app. Everything else you see in the browser version.

Regards

Thomas

[Bakshi]

Hi Thomas,

okay, i understand this now. 🙂

Thanks for your wonderful support! 

Regards,

Bakshi

[Thomas]

Hi Bakshi,

we're happy to help. Do you still have questions or can the thread be closed?

Regards

Thomas

[Bakshi]

Hi Thomas,

Yes, please close this thread.

Thanks!

Bakshi