Kündigung - TV-Option kündigen [Ticketnummer entfernt]

[Joe18]

I have just cancelled the Vodafone HD Premium Cable service online which should end by 10.2019. I also want to cancel the Vodafone TV Connect, Vodafone TV cable and Zugang zu Video on Demand on the next possible kündigen date which should end on 28.09.2020.

Please confirm my request and let me know what to do with the decoder etc.

Regards,

Joe

edit: Number of ticket deleted

[Grit]

Hello Joe,

I am happy to help you, but I have questions: Why do you cancel one part of the form and the other here?

You would like to cancel the whole TV package normally at the end of the term?

Send me your name, address, customer number and date of birth in a private message. Subsequently, you announce yourselves again here in the contribution.

Regards

Grit

[Grit]

Hello Joe,

i can get the resignation ready for you. I still have one question: TV should be cancelled completely and telephone and internet should remain?

Regards

Grit

[Joe18]

Hi Grit,

That is correct. TV should be cancelled completely. Telephone and internet remain. Thanks.

Where should I return the HD-video recorder to?

Regards,

Joe

[Grit]

Hi Joe,

i quit TV. You will receive a confirmation of termination, which also contains the return modalities for the recorder.

Is there anything else I can do for you?

Regards

Grit

[Lars · Accepted solution]

Hi Joe,

You sent Grit a PM. She is not there, so I take over the thread.

The cancellation of HD Premium to 24.10.2019 remains. You can also send the recorder in advance, that's no problem.

Do you have any further questions?

Best regards

Lars

[Joe18]

Thanks Lars. I will return the recorder next week to the address given to me by Grit already. Have a nice weekend.

Joe

[Lars]

Hi Joe18,

You're welcome. I will then close the thread with it. If you have any questions, just open a new thread.

Best regards

Lars