Internet signal but no internet

[LucaDea]

Hi,
I installed the router I got home a month ago but still internet is not working. The power symbol continues to blink, I see the signal but it says “no internet”. I moved to a new apartment and I received your letter saying you activated the line but 10 days passed and still not working. What should I do?

[LucaDea]

Hi Anett, 

I had contacts with BLT-Sonnek GmbH since ever and scheduled 4 appointments with them so far. My number at the moment is not a German one, but never had any problem to contact the last mentioned company for technical support. This is not a proper excuse because I've always been reachable from your side. After 4 appointments, I can't take the risk to ask for another day off and no fixing the issue again. I've already sent a letter from my side, do you need another one from my landlord? I need the cancellation asap because the other provider can't start installing internet without it. And can you confirm me I don't need to pay those 84 euro extra and no extra fees for this cancellation? 

Regards

[Tina]

Yes, we need a letter from your landlord.

Best regards

Tina