Internet disconnect every 10 minuets

[Khaledabbas]

My internet at home is disconnecting every 10 minuets.

[Claudia]

Hello Khaledabbas,

please give us some more details. Do the disconnects happen via ethernet connection? Does the modem restart? Did you try a factory reset and replace the coaxial cable? In which federal state do you live? Did you contact the hotline?

Kind regards,

Claudia