I want to deactive newly enabled option " Mobile & International-Allnet-Flat"

[NewKableCustmr]

I have recently enabled Mobile & International-Allnet-Flat for my account by mistake and immediately notified the vodafone team to cancel this option. I have send many emails to customer service, they are not responding to email with needed solution and given option to reach to the forum. In the contract its cleary mention that this option can be disabled with in 14 days without any reason however  vodafone customer service is not allowing me to do this option which contradictory for my contract. Hence someone knows how to deactivate this option without loosing the GigaKombi benifits, please let me know. Thank you.

Regards,

Hanu Sanampudi

[Tina]

Hello NewKableCustmr,

welcome to our community. I’m glad you’re here. To which address did you send your objection?

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[Thomas]

Hi NewKableCustmr,

should we then book the Mobile & Euro Flat again? That would be free of charge with the Giga-Kombi.

Regards 

Thomas 

[NewKableCustmr]

Please book the " Mobile & Euro Flat again"  for free as an option. Thank you.

Regards,

Hanu Sanampudi

[Thomas]

Hi NewKableCustmr,

the Mobile & Euro Flat is booked again.

Regards

Thomas