Failed cancellation of the former internet provider

[odracci]

Hello,

I subscribed to your offer to move from another internet provider.
I received the cancellation letter from my former internet provider,
My understanding is that I wouldn't pay Vodafone until my old contract is still active.

I'm still paying both (Vodafone and Deutsche Telekom) since February.

Could you please help me to sort out this situation?

Thank you

[Grit]

Hello odracci,

you can only participate in the remaining term program if you instruct the old provider's phone number to be taken along at the beginning of the contract. Did you do this?

Regards

Grit

[odracci]

Hello Grit,

Yes, I did.

In the Vodafone contract, I asked for the number portability.

Regards,

Riccardo

[Grit]

Hello Riccardo,

the feedback from the old provider may still take some time. That could be a reason, but best of all, I'll take a look. Send me your name, address, customer number and date of birth in a private message. After that you have to sign up again here in the post.

Regards

Grit

[Tina · Accepted solution]

We don't charge the basic fee for Internet and telephone. Since the beginning of the contract we only charge your TV contract and the security package. So it is also in your bill. 

Best regards
Tina