Extra charges on bill "service-pauschale"

[JosephHunt]

Good afternoon

On my latest bill there is a charge for "service pauschale" on the date of the 05/08/20. I do not recognize this as I have not asked for any service in this period. So I believe there to be a mistake?
My landlord and the hausverwaltung contacted vodafone as there was a problem with the house Kabel around this time but I have not contacted you regarding anything? The hausverwaltung has a service contract with Vodafone for the house so maybe there is a mix up?
Please refund this money as soon as possible!
Joseph Hunt

[ERFD]

Hello JosephHunt,

I like to look at the facts of the case. Please send me your customer number, address and date of birth by private message.

Write here briefly when the data has been sent.

Best regards Fred

[JosephHunt]

Hi Fred

I have sent a private message to you

Joseph

[ERFD]

Hello JosephHunt,

according to the technician you reported a malfunction in the TV and he had to find out on the spot that the signal was affected by multiple distributors after the antenna outlet. According to the technician, the signal directly at the antenna outlet is ok. Hence the flat rate. There are no reports from neighbors in the house.

Best regards Fred

[JosephHunt]

Fred

This is simply not true though. We do not use the TV and so i would never complain about this. I did not call vodafone. As i said i think the hausverwaltung did but i am unsure! 

There is no reason for me that the charges are on my account!

Please help with this, as i said i did not call vodafone to book any appiontments?

Joseph

[JosephHunt]

Morning Fred

I have replied to you in the thread about the extra charges nearly a week ago and not recieved a reply. I still dont know why there is a charge on my account. As i said i did not request a technician to come to my appartment. I do not use the TV at all i only use the internet and have no problems.

I think maybe there has beena  mix up of account as the Hausverwaltung has a contract also with Vodafone. I am the newest person to move into the house and so i belive i am the newest person to take a contract with vodafone with the house.

Please refund the service pauschale amount as i cannot understand where this has come from.

Thanks

Joseph

[ERFD]

Hello JosephHunt,

unfortunately we are lagging behind with the contributions. This is not a bad intention.

I have refunded the lump sum. This will be returned to the customer account.

Best regards Fred