English support

[lvcas]

Hi,

I've tried to get in contact via phone but it was really hard because I don't speak German.

So, my problem is that I was paying approximately 24€/month for the internet via cable and this month I got an invoice of 108 € and an e-mail saying that "Ihre Bestellung haben wir bekommen". I didn't ask for anything new and now I can't figure out why and what are you charging me for.

Thanks in advance!

[Lars]

Hi,

I'll take a look at this. Please send me your customer number, name and address by private message. Report briefly here in the post as soon as you have sent the PM.

Best regards

Lars

[lvcas]

@Lars, done. I've sent you the private message. Thank you!

[Lars]

Hello Ivcas,

could it be that you have signed a mobile phone contract? The cable contract contains the GigaKombi, which only exists with a mobile phone contract.

Best regards

Lars

[lvcas]

Hi Lars,

Indeed I changed my mobile plan recently but how is that related to the (home) internet plan?

It was said at Vodafone (Alexanderplatz) that only my mobile plan value would change to 50€/month.

This value is not what I have signed for.

[HeikeF]

Hi Ivcas,

I like to look at the mobile contract if you send me a PN with your telephone-number, the password and the link of this thread here.

Thanks.

Regards

Heike