Frage
Antwort
Lösung
am
23.05.2019
18:30
- zuletzt bearbeitet am
24.05.2019
14:53
von
Stephan
Hi guys,
I got this post below.
Unfortunately, I am not able to use the call center because I can not speak English.
Could you connect with an English speaking customer?
Thank you very much.
Gelöst! Gehe zu Lösung.
am 06.06.2019 08:31
I'll sum it up:
Thanks for the private message.
You have terminated your contract. The recovery colleagues wanted to make you an offer. Unfortunately there is no english support there. I was able to clarify it for you. You took your cancellation back and got a new contract. You will get the confirmations separately.
Best regards
Tina
am 24.05.2019 14:53
Hi Ohsang,
welcome to our Community.
Did you recently cancelled your contract? Seems that's a notice from our winback team.
Please send me a private message with the following information:
your name
your address
date of birth
your customer number
the link of this thread
Please reply here when you have sent the private message and I'll have a look.
Regards
Stephan
Btw: I deleted the attachment cause your real name is written there.
am 06.06.2019 08:31
I'll sum it up:
Thanks for the private message.
You have terminated your contract. The recovery colleagues wanted to make you an offer. Unfortunately there is no english support there. I was able to clarify it for you. You took your cancellation back and got a new contract. You will get the confirmations separately.
Best regards
Tina
am 21.06.2019 21:50
Hi,
I had a cable contract with KableDeutschland in 2015. I had several connection issues and support agenets were not able to resolve them as the cable connections in my building are not in the common area and the building adminstration refused to grant KableDeutschland access. So KableDeutschland switched my contract to Vodafone DSL since then and it was working fine till the past couple of monthes where I had several random disconnections.
By several calls with customer support and sending a technician to test the connection, the conclusion was that the DSL modem is defected. But the customer support agent (who seems to be a sales man as well), advised me to switch back to cable. When I informed him about the specific issues in my building, he mentioned that everything is fine now and there should be no problem. So he concluded a switching contract over the phone and send me the new cable modem with the new contract.
After following the instructions to connect the new modem, the internet connection never goes up. The internet LED keeps blicking in RED. I logged into the configuration page and it's quite obvious that there is no cable connection at all!. By calling the customer service with struggle with my poor German speaking skills, the agent requested to send a technician and grant him access to the cable connections common room (which I have no access to and the building adminstration refuses to grant acess to).
So simply I feel scammed here by Vodafone and I would like to back to the old DSL contract with a new/fixed DSL modem.
Thank you,
Best regards,
Mohamed
am 25.06.2019 10:27
Hi mabdelmawla,
is the DSL-contract still active oder meanwhile cancelled?
Regards
Stephan