(English) My account is not being removed

[Doofus]

Sorry, my german is not good!

Hello Vodafone.

I had (past tense) a contract with you. I canceled the contract early because I was leaving Germany to move to the US. I was told I canceled my contract, this is ok. This month, vodafone took another, payement for my cable. I'm complaining and what I'll return to you soon (I'm still waiting, but I should have it by September 10th). I thought this was finished, but I get this email from them (See below). Why would I get this? I have not ordered a new account. Please just send me the money. I have canceled my contract a long time ago now, this is terrible customer service.

Your new bill


Dear Mr. Michael Goodliff,

Your new invoice for customer number *** is here. Log in immediately under  vodafone.de / meinkabel  and go on bills. 

Is something unclear to you? Then have a look at our sample bill or the help video. 

Do you any longer know your access data? Simply re-create it under Forgot Password / Username. You want to find your activation code in your order confirmation. 

Best regards,
Your Vodafone team

EDIT: @Doofus customer number deleted

[reneromann]

What contract did you have?

If it was a mobile contract: There is no "early termination" as mobile contracts can still be fullfilled if you are abroad (even if you might have to pay additional roaming fees as contractually agreed)-.

If it was a landline contract: Did you provide all necessary paperwork, e.g. the "Abmeldebescheinigung" -and- did you send back all rental devices in time -and- did you pay for the additional 3 months after leaving Germany (as telecommunication law requires you to do if prematurely cancelling)?

[Stephan]

Hi Doofus,

welcome to our Community.

If you had a cable contract, it's usual that you have to pay three additional months for the contract after your moving date. And maybe that is, what happened here, I guess.

But I'm happy to take a closer look at that for you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Doofus]

It was a cable contract and I paid the extra three months. The problem is they also took a fourth. I was told I would get that back by today but that didn't happen.

[Doofus]

Stephen, I sent it to you.
I have already paid the three months after the contract, and Vodafone has also taken a fourth month without permission.

[Stephan]

Hi Doofus,

thanks for the pm.

As I can see in your customer account your request was already solved in August. On 28.08.2018 you got a mail from our customer service, that your contract is cancelled and that you will get a credit note for the last month.

Is the bank account still active, so that we can so we can transfer the refund?

Regards

Stephan

[Doofus]

I have no recieved my 44 euros that I over paid. I was told I would get it by the 10th of September (that was the 14 days) but now it's the 19th and I still have nothing.

[Doofus]

sorry, yes the bank account is still active.

[Thomas]

Hi Doofus,

we have arranged for the refund. Keep an eye on your account for the next few days.

Regards

Thomas