Downgrade Cable1000 to Cable 250 in switch guarantee scheme

[Atul]

Hello,

I have Red Internet & Phone 1000 Cable (contract start: Dec 2019) and would like to downgrade to Red Internet & Phone 250 Cable. Please let me know how to do it. I can send my customer number via private message. Thank you.

Regards,

Atul

[Lars]

Hi Atul,

we already have the data, so I was able to check it right away. Do you mean Red Internet & Phone 200 Cable? The 250 tariff is not included in the exchange tariffs with you. Please check your order confirmation again.

Best regards

Lars

[Atul]

Hi Lars,

Thank you for the reply. You are right, i just checked the contract. please initiate the downgrade to Red Internet & Phone 200 Cable. Thank you in advance.  

Thanks,

Atul

[Lars · Accepted solution]

Hi Atul,

I have noted the change in the system. The change will then take place on 05.12.2020. The written confirmation will be sent shortly before. Do you have further questions?

Best regards

Lars

[Atul]

Hi Lars,

Thank you very much for quick action. No further questions from my side.

Have a nice day!

Thanks,

Atul 

[Tina]

Hello Atul,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina