Double billing

[Nikhil11]

Dear,

I got a new Vodafone internet contract last November. Even after sending the anbieterwechseln formular twice, my old contract with o2 has not been cancelled and I am still receiving bills from them. Kindly request your help!

Thanks.

[reneromann]

You will receive invoices from o2 until your contractual term with them is over.

If you sent the provider change form to Vodafone AND are eglible to free months (e.g. form sent back in time), Vodafone won't bill you until the o2 contract is over but the longest for 12 months (as far as I remember).

[Lars]

Hi Nikhil11,

We already have the data, so I could take a look at it right away.

We have already received 2 negative replies, because the wrong subscriber was given. Please send me your e-mail address by private message. I will send the form again by e-mail. But please ask O2 in advance who is listed as the subscriber.

Write here in the thread as soon as you have sent the PM.

Best regards

Lars

[Nikhil11]

Hi Lars,

Thanks! Sent you a private message.

[Lars]

Hi Nikhil11,

you will receive an e-mail shortly with the request to confirm the e-mail address. Please do this and then get in contact with us in this thread.

Only you can find out why O2 has declined. We do not receive any information about this. We only receive the acceptance or the rejection.

Best regards

Lars

[Nikhil11]

Hi Lars,

Done! Let me know if it worked.

I tried calling o2 cusomer service, but no luck. Have posted in their community and will let you know once I receive their answer.

Thanks!

[Lars]

Hi Nikhil11,

I have sent you the link to the online form by mail. I hope the O2 colleagues will be able to answer you soon.

Best regards

Lars