Contract start date

[mshsutov]

Hi, there. My internet contract 'Red Internet & Phone 250 Cable' should have become active since today. But apparently, my router cannot connect to Vodafone service. When can I get an internet connection? 

There is no start date on the client portal: Die Anzeige Deiner Vertragslaufzeit ist aus technischen Gründen leider nicht möglich. Weitere Infos findest Du in Deinen Vertragsunterlagen

My paper contract doesn't provide any information either. However, Vodafone already cancelled my contract with an old provider since yesterday.

[Tina]

Good morning mshsutov,

welcome to our community. First please tell me in which state/ city you live.

Best regards

Tina

[mshsutov]

Berlin, Germany

[mshsutov]

Kunden-Nr ***

[Tina]

Hello mshsutov,

thank you. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

[mshsutov]

I sent my personal data in DM

[Tina]

Hello mshsutov,

did you connect the cable router correctly? Also at the right junction box? Is at least one LED on the router lit? 

Best regards

Tina

[mshsutov]

did you connect the cable router correctly? Also at the right junction box?

I suppose so. It used to work with the same setup a couple years ago with another Vodafone router.

 Is at least one LED on the router lit? 

Internet LED is blinking red 

[Tina]

Hello mshsutov,

thank you for your answer. i'll get a technician to install it. Will you send me your current phone number in a pn? The technician will contact you to arrange an appointment.

Best regards

Tina

[mshsutov]

Ok, thank you. 

Could you clarify why Vodafone didn't cancel my old contract with another provider? Did you get this request from Check24?