Frage
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Lösung
am 25.10.2019 10:31 - zuletzt bearbeitet am 25.10.2019 10:38 von Grit
To whom it may concern,
I had a contract for the internet with Vodafone-Kabel-Deutschland. I left Germany and asked the Vodafone shop, where I closed the contract, how to cancell it. They told me I should send my router back, together with a deregistration letter from the municipality. I did this, but my contract has not been cancelled until now.
I contacted the Vodafone shop again and they sent a cancellation request on my behalf, but I didn't get a cancellation confirmation as yet.
I kindly ask you to cancell my contract. My customer number is ***. Thank you very much in advance.
Kind regards,
N. ***
Edit: Private data removed for privacy reasons. VF_Grit
Gelöst! Gehe zu Lösung.
am 14.11.2019 15:15
Hi mnik,
the confirmation is on its way by e-mail.
Regards
Thomas
am 25.10.2019 16:49
Hello mnik,
welcome to our community. Nice to see you.
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 29.10.2019 11:47
Dear Tina,
I've sent you the necessary information in a private message. Thank you in advance for your help.
Best regards,
mnik
am 29.10.2019 13:03
Hello mnik,
I took care of the cancellation. You get two confirmations. The one with the cancellation date 01st of january 2020 applies.
Best regrads
Tina
am 29.10.2019 16:38
Dear Tina,
Thank you very much for your help!
Do I get the confirmations by post?
Best wishes,
mnik
am 30.10.2019 17:49
Hi mnik,
yes, she comes by post.
Regards
am 13.11.2019 14:10
Dear Thomas,
Thanks for your reply. Could you send me the confirmations also by e-mail or via a privite message? I didn't get them by post until now.
Thank you in advance.
Kind regards,
mnik
am 13.11.2019 15:49
Hi mnik,
please send me your Mailaddress via private message.
Regards
Thomas
am 13.11.2019 16:03
Dear Thomas,
I've sent you my email address via a private message. Thank you in advance for sending the confirmations!
Best regards,
mnik
am 13.11.2019 20:07
Hi mnik,
the confirmation of the mail address is not yet through. Please contact us again tomorrow.
Regards
Thomas