Contract Internet-kabel cancellation (Leaving Germany)

[mnik]

To whom it may concern,

I had a contract for the internet with Vodafone-Kabel-Deutschland. I left Germany and asked the Vodafone shop, where I closed the contract, how to cancell it. They told me I should send my router back, together with a deregistration letter from the municipality. I did this, but my contract has not been cancelled until now.

I contacted the Vodafone shop again and they sent a cancellation request on my behalf, but I didn't get a cancellation confirmation as yet.

I kindly ask you to cancell my contract. My customer number is ***. Thank you very much in advance.

Kind regards,

N. ***

Edit: Private data removed for privacy reasons. VF_Grit

[Tina]

Hello mnik,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name
date of birth
address
customer number

Write a short reply here afterwards.

Best regards

Tina

[mnik]

Dear Tina,

I've sent you the necessary information in a private message. Thank you in advance for your help.

Best regards,

mnik

[Tina]

Hello mnik,

I took care of the cancellation. You get two confirmations. The one with the cancellation date 01st of january 2020 applies.

Best regrads

Tina

[mnik]

Dear Tina,

Thank you very much for your help! 

Do I get the confirmations by post?

Best wishes,

mnik

[Thomas]

Hi mnik,

yes, she comes by post.

Regards

[mnik]

Dear Thomas,

Thanks for your reply. Could you send me the confirmations also by e-mail or via a privite message? I didn't get them by post until now.

Thank you in advance.

Kind regards,

mnik

[Thomas]

Hi mnik,

please send me your Mailaddress via private message.

Regards

Thomas

[mnik]

Dear Thomas,

I've sent you my email address via a private message. Thank you in advance for sending the confirmations!

Best regards,

mnik

[Thomas]

Hi mnik,

the confirmation of the mail address is not yet through. Please contact us again tomorrow.

Regards

Thomas