Contract Cancellation - Leaving Germany

[dilan1]

Hi,

First of all sorry for writing in English. I used  Red Internet & Phone  200 Cable. I was studying in Germany and completing the degree I decided to leave Germany and go back to my country. I am adviced to provide the enrollment certificate from City Hall as a proof. So before leaving the Germany I email you via the contact form in the website along with the  e xmatrikulationsbescheinigung. Tiday I got an email from the customer service. I therefore send the router to the corresponding address which was provided. Can anyone help me and tell me the issue?

Customer number:  ***

Thank you

Edit: customer number removed

[reneromann]

The "Exmatrikulationsbescheinigung" from your high school is not enough!

You'll need to provide the (official) deregistration letter ("Abmeldebescheinigung") that you got from the city hall!

[Nancy]

Hello dilan1,

when did you move? Please send me your customer data (customer number, name and address) by private message, so that I can look up and write me afterwards again here in the thread. If you have already told us your new address, if not, send it to me by ´private message.

Best regards
Nancy

[Thomas]

Hi dilan1,

we've adjusted the cancellation. You will also receive a confirmation. 

Regards

Thomas 

[dilan1]

Thank you

[Thomas]

Hi dilan1,

do you still have questions or can the post be closed?

Regards

Thomas

[dilan1]

Hi,

I would like to know how can I pay the fee for coming 3 motns? will it be deducted automatically from my bank account or will Vodafone send me a bill?

[Thomas]

Hallo dilan1,

the amount will be debited from the bank account every month as usual.

Regards

Thomas