Charged incorrectly for unsubscribed product

[lkshukla]

Hi,

I was charged for Vodafone GigaTV-app and HD Premium app on 23.04.2020 and 25.03.2020. To my knowledge I never subscribed to these products nor ever used them. In the month of December 2019, I had only requested for information related to these products from customer supports but never intended to subscribe them. I conveyed the same to the customer support in the month of April and I was told that the amount will be refunded back. But this never happened.

Could you refund the necessary amount or provide further clarification on this? Please let me know if you need more information about myself like customer id or receipt details.

Regards,

Shukla

[Stephan]

Hi lkshukla,

we can have a look on that. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[lkshukla]

Hi Stephan,

As requested, I have sent you a private message.

Regards,

Shukla

[Stephan]

Hi lkshukla,

thanks for the pm.

The contract has already been cancelled and all fees have been credited again. There is now a credit on your account, which we can refund.

Please write me again a private message with your IBAN. I will then arrange the rest.

Regards

Stephan

[lkshukla]

Hi Stephan,

I have sent you a private message with requested details. Thanks for your support.

Regards,

Shukla

[Stephan]

Hi lkshukla,

thanks for your pm.

I have informed our accounting department that the credit will be transferred to your bank account. But this will take a few days.

Regards

Stephan