Change to lower tariff

[BipulBal]

Hello.  I started my contract for internet with Vodafone in January, 2020 . You had an offer of 20 € per month for a year all the tariffs so I got the 1000 Mb and you said after a year I could go to a lower tariff. But, I don't see any option to change the tariff.

From January 2021 I would like to change my contract Red Internet & Phone 1000 Cable to Red Internet & Phone 200. When I've made the contract there was also the 200 option, now I saw on the website that there is a 250 option and no 200. In this case I would like the 250 option with 39.99 euros. 

My customer number:  xxxxxxxxxxxx

Edit: @BipulBal 

Please do not post personal information publicly. Gruss Methusalem1

[Stephan]

Hi BipulBal,

I'm sure, we can help you with that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[BipulBal]

I've sent you all the details int the private message.

[Stephan]

Hi BipulBal,

thanks for your pm.

As stated in your order confirmation we can change your tariff after the first year to Red Internet & Phone 200 Cable for 39,99 Euro per month. The downgrade to 250 MBit/s isn't available for you at the moment.

If your are okay with that, we can make the change to 200 MBit/s.

Regards

Stephan

[BipulBal]

Yes, I'm fine with 200 Mbit/s as well.

Thanks

[Stephan]

Hi BipulBal,

thanks for your response.

I changed your tariff now to Red Internet & Phone 200 Cable. The change will be effective today. You'll also get a written confirmation for this.

Regards

Stephan