Change in tariff

[Madhan]

I want to change my tariff plan, currently i am paying more which costs me around 44 euro. if you have any plan around 25 i would like to switch to that, please help me to change my plan. 

EDIT: Moved the thread from "Internet, Telefon & TV über DSL" to "Internet, Telefon & TV über Kabel" as it is related to a cable tariff.

[reneromann]

It depends on your actual contract.

If the contract contains no downgrade option, you're bound to this contract until the minimum contractual term (usually 2 years) is over. Only after this term has expired, a downgrade to a slower line would be possible.

If the contract contains a downgrade option (usually after one year), you may call the hotline and ask for that downgrade.

I'm not exactly sure about the current plans, but I think the maximum speed available for that 25 € might be anything around the 16 MBit/s ADSL plans -with even lower speeds depending on the line quality. But not exactly sure, could be even that these plans are for 30 € per month.

[Madhan]

Thanks :). I visited the nearest Vodafone showroom to change the plan, they said this plan has taken in online, hence customer support team can do this change. what shall i do now?

Thanks in advance for your help !

[Jens-K · Accepted solution]

Hi Madhan,

what is the name of your current tariff and when did the contract start?

You can change it online in MeinVodafone. You will see all available options there.

Regards,

Jens

[Madhan]

Current plan is 

Red Internet & Phone 400 Cable

but i am unable to downgrade to the tariff, all the plans are higher than 44 euro.

How do i downgrade to 25 or 30 euro plan ?

[reneromann]

If your contract does NOT include a downgrade option AND your minimum contractual term (usually 2 years from the day you started the contract) is not over, there is NO WAY to downgrade.

Only SOME contracts include a downgrade option which allows to downgrade after 12 months - if your contract does NOT include this option, you may not change to a lower tariff and are bound to your contract at least until the minimum contractual term is over.

[Madhan]

I had an option to change the plan after 12 months, but i missed that. Is it possible for me to downgrade the plan now ?

[Jens-K]

Hi Madhan,

if you send me a private message, I will check if a tariff change is possible.

I need your name, customer number, address and birth date.

Also I need to know which tariff you want to change to.

Regards,

Jens