Change cable contract to a lower fare

[kabelKunde4]

I am a cable customer currently using 400 the Red Internet & Phone Red Internet & Phone 50. I tried doing it through the MyVodafone portal, but it what  not possible. Then, I called the customer service at 0800 5102300, but for two times I was hung up before I could talk to anyone and / or I could request the change in the fare I am in.  How should I proceed now? Many thanks!

[Thomas]

Hi kabelKunde4,

i understand that correctly, you want to downgrade the contract to Internet & Phone 50. Let's take a look. Send me your customer number, name, date of birth and address in a private message. 

Then reply again here in the post.

Regards

Thomas

[kabelKunde4]

Hi Thomas.

As requested, I sent you the information as a private message 🙂 

Waiting for further instructions.

Many thanks!

[Thomas]

Hi kabelKunde4,

the downgrade is possible at the end of the 1st year. In your case this would be 11.04.2019. Should we note this on the date.

Regards

Thomas