Cancelling my Internet contract after leaving Germany (Please Help)

[Saleh84]

Hello,

I have a contract with Vodafone (Red Internet & Phone 200 Cable),
Unfortunately i left Germany, and i have to cancel my contract with Vodafone.
I did The Deregistaration (Abmeldung) from Germany, and a friend of me sent the router and the Deregistaration letter to Vodafone, but unfortunately we did not get any answer from Vodafone and i still transfer money (monthly bills) for a service that i do not use any more.

Is someone here able to help me and cancel my contract?
i can send you My Full name, Kunden Nummer, and my deregistaration letter (Abmeldung) from Germany, and i am ready to transfer any cancellation fee.

Please help me in this issue.
Kind regards,

[reneromann]

Do you have a proof that the cancellation letter together with the deregistration has been delivered to Vodafone yet?

And do you have a proof that the Router has been received by Vodafone yet?

Please be also aware that you have to pay for additional 3 months after you left Germany (or your letter of cancellation is received by Vodafone - the later one counts). This is a regulation by law...

[Saleh84]

Hello,

Thanks for your reply,

I will ask my friend (who sent the router and the deregistaration instead of me) if he has any proof for this.

But if i send you my customer number and my full name, could you please check the status of my request? and insure if Vodafone recieved my router and cancellation letter??

Kind regards

[Grit]

Hello Saleh84,

that raises some questions: When did your friend send your resignation? When did you leave Germany? Where was the termination sent to? Where was the router sent to?

Regards Grit