Cancel order

[OlegOleg]

Hello

I have Internet contract in my appartment (Red Internet & Phone 400 Cable) and in 22nd of March I ordered GigaTV Kabel. But I ordered it by mistake. I received Auftragsbestätigung but I didnt pay yet. How can I cancel this order? I don't need Giga TV Kabel.

[Thomas]

Hi OlegOleg,

the contract can be revoked within 14 days after conclusion. This is only possible if the contract was concluded online or at the front door. If you have ordered it in the shop, this will unfortunately not work.

Regards

Thomas

[OlegOleg]

Thank you for responding

I made Giga TV order online and you send me "Auftragsbestätigung" . Does it mean that I already have TV contract? What should I do to cancel it?

BTW I am having contract for internet which I do not want to cancel.

[Thomas]

Hi OlegOleg,

you can revoke the contract within 14 days. After that you can't do that anymore. Is it possible for you to send the revocation via the contact form?

Regards

Thomas

[OlegOleg]

When I tapped your link - private message screen is opened. Can you give me correct link where I can request cancel the order?

[OlegOleg]

I checked contact form and seems like I have to call to Vodafone office for canceling. Is it possible to cancel order without calling? Because I don't speak German and almost no one in Vodafone don't speak English.

I found this theme on the forum: https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Cancel-order/m-p/1792561/highlight/...

And it seems like it's possible to cancel order without phone call.

[Thomas]

Hi OlegOleg,

here the right one for the contact form. If you have any difficulties there, we can also clarify that here.

Regards

Thomas

[OlegOleg]

Again: when I am searching how to cancel my order in Contact page, I see that it's possible only by call. But I found thread here in forum where, as far as I understand, you can cancel order by email or private message. Am I right? Can you cancel my order without phone call?

[SpeedThunder]

You can also do it per Mail. kabel-widerruf@vodafone.com

[OlegOleg]

I sent email to kabel-widerruf@vodafone.com and received this answer:

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.