Cancel contract

[Joel_Stenberg]

Dear Mr. Stenberg,

to solve your problem, please visit our Vodafone forum under forum.vodafone.de. Open a new thread for your questions and have a little patience. One of my colleagues will take care of your problem.

Wir wünschen Ihnen noch einen schönen Tag.

Ihre Stimme ist Vodafone wichtig. Wenn Sie zu einer Befragung eingeladen werden, freuen wir uns über Ihre Teilnahme. Ich bin gespannt, wie Sie auch meine Bearbeitung bewerten. Vielen Dank.

Freundliche Grüße
Ihr Vodafone-Team

Vodafone Kabel Deutschland
Kundenservice
99116 Erfurt

Tel.: 0800 278 70 00
Kostenlose Rufnummer für Anrufe aus dem Inland

--- Ursprüngliche Nachricht ---
Am 12.03.2019 14:45:50 schrieb l.************@gmail.com 'RE:Produkt- & Vertragsdetails - Kündigung - Kündigung Vertrag / Kündigungsnachweis'

Anrede: Herr
Titel:
Firma:
Kundennummer: *********
Seriennummer:
Rechnungsnummer:
Kundennummer des Werbers:
Mobilfunknummer:

Textblock:

Nachricht:
Hello Vodafone!

I have moved back to Sweden and will sell my apartment in Berlin. Because of this I want to terminate my contract with Vodafone, with effect as soon as possible.

I have really tried to understand how to cancel the contract on the web page but I have not yet understood how I can do that.

Please respond to this email and confirm that you have received the message and what I need to do to cancel the contract.

If you need to contact me on phone, please call at my number, but with swedish +46 first. (Not to your web developers: it is not possible to enter an international phone number in the contact form.)
Otherwise, email works fine.

Best regards from Sweden, Joel Stenberg

Edit @Joel_Stenberg please do not post any personal customer data publicly and select the right board - moved from "Über Gott und die Welt"

[Joel_Stenberg]

Thank you for your quick reply Youngster!

I have no clue to which board I should post this question. There seems to be no board for cancelling the service. All I want is to cancel my contract as soon as possible. (I am selling the apartment where the service has been used.) I have tried to read and understand how to do this, but I have not yet suceeded.

As you can see I was instructed to post this question in this forum. Personally I think that it is very strange to handle customer requests of this kind in a public forum. I would have rather expected a web page with a button that read "Cancel subscription" or something similar. But if this is the procedure Vodafone Germany wants to handle requests like this, then I'll do it.

Could you please help me by answering how I cancel this contract?

best regards, Joel Stenberg

[Stephan]

Hi Joel_Stenberg,

welcome to our Community.

The reason why you have been referred to this forum is because we offer English language support here. To help you with your request, please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Joel_Stenberg]

Dear Stephan,

thank you for your reply. I have now sent a private message to you containing the details mentioned.

Thank you for your help!

best regards, Joel Stenberg

[Stephan]

Hi Joel_Stenberg,

thanks for your pm.

I've now processed your cancellation from March 12th. According to the Telecommunications Act, the contract ends three months after your termination. In your case this is 10 June.

You will get a written confirmation.

Regards

Stephan

[Joel_Stenberg]

Many thanks!

[Stephan]

Hi Joel_Stenberg,

you're welcomre. Any further questions?

Regards

Stephan

[Joel_Stenberg]

Thanks, no not at the moment!

[Stephan]

All right, I'm glad I could help.

Please remember to send the hardware back to us. The address is:

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan