Cancel a confirmed move of Kabel Internet contract to new address

[martianxo]

Hello Vodafone Team,

Can you cancel an "Umzug" request (for Kabel Internet+Festnetz) that has been confirmed by Vodafone? Will there be any costs if the Umzug is cancelled?

Back story:

I am moving my residence from a shared apartment to a new address and I requested to move my Internet contract to the new address. I later discovered that I could transfer the existing contract to one of my flatmates. After this I received the Umzugsbestätigung. I now prefer to transfer the contract to another person in the house since that does not involve the 39.99 EUR Umzug cost.

Thanks!

[Stephan]

Hi martianxo,

if the move's already been confirmed, it's gonna be a little difficult.

Are you just gonna do this to avoid the moving fee?

Regards

Stephan

[martianxo]

Hi Stephan,

>> Are you just gonna do this to avoid the moving fee?

That's one of the reasons. The other reason is I do not need the existing bandwidth of 200Mbps as I'm moving from a WG to smaller single family household. I wish to transfer the current contract to one of my current flatmates and take up a fresh slower contract for the new household. I hope something like that is possible.

Thanks and Regards,

martianxo

[Lars · Accepted solution]

Hi martinaxo,

a contract transfer is normally not provided for in cable contracts. After moving you could see if you can switch to a smaller tariff. The residents of the WG can then conclude their own new contract.

Best regards

Lars

[martianxo]

Hi Lars. Alles klar. I will then move the connection to the new apartment as planned. Thanks for your support!

[Lars]

Hi martinaxo,

You're welcome. I'll close the thread with that. If you have any questions, please feel free to contact us about a new thread.

Best regards

Lars