Billing

[darvishzadeh]

I have an issue regarding the latest bill. Help.

[Tina]

Hello darvishzadeh,

I'll be glad to help you. What issue do you have?

Kind regards

Tina

[Tina]

Hello darvishzadeh,

you told me this in a pn: 

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@darvishzadeh  schrieb:

I've been charged more than normall in the latest bill.

I was wondering why is that, it is not what we agreed upon initially.

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Send me the following informations in a private message:

full name
address
customer number

Write a short reply here afterwards.

Kind regards

Tina

[darvishzadeh]

I have sent you a Private Message because I'm not discussing my Private issues publicly.

[darvishzadeh]

The website is broken.

Du hast die für das Senden privater Nachrichten festgelegte Grenze erreicht. Versuche es später erneut.

I click on send message, nothing happens, then it shows me this message that I have reached a message threshold.

[Tina]

Hello darvishzadeh,

the following costs were calculated in the last invoice:

Red Internet & Phone 200 Cable 01.06.18 - 30.06.18 14,99 €

Sicherheitspaket                          19.06.18 - 30.06.18   1,60 €

You can find your invoices in the customer portal.

Best regards

Tina

[darvishzadeh]

I don't understand why you keep exposing my personal data here. This is outrageous.

Why am I being charged for Sicherheitspaket which I never signed up for?

[Tina]

Hello darvishzadeh

I don't understand what you mean. What personal information? 

The security package can be found in your order confirmation. If you do not use it, you can cancel it via the contact form.

Best regards

Tina