modem installation code / zugangsdaten issue

[herrolle]

Hey,

My internet stopped working on a couple of days ago and i went to re-set the router, but now on the fritz.box admin panel it's asking for a modem installation code / zugangsdaten and I do not have this - I have looked everywhere I can not find any emails from Vodafone or any letters. Does anyone have any suggestions of where I can get this number? I can not go forward without it, and I do not have any luck when I try and speak with Vodafone on the phone. 

Thanks in advance!

PS sorry for writing on here in English, my German is not very good. 

[Gelöschter User]

Here is a workaround.

https://www.vodafone.de/hilfe/internet/dsl-geraete-konfigurieren.html#was-mache-ich-wenn-ich-meinen-...

[Gelöschter User]

@herrolle

Are you a Vodafone customer? Can you login to "My Vodafone" ?

[herrolle]

Thanks @Gelöschter User - checking out the workaround now. I am a vodafone customer but can't get access to My Vodadone because to get access it says I should have a different access code but I don't have this either. 

[Gelöschter User]

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@herrolle@  schrieb:

Thanks @Gelöschter User - checking out the workaround now. I am a vodafone customer but can't get access to My Vodadone because to get access it says I should have a different access code but I don't have this either. 

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Do you mean the "Aktivierungscode" ?

[herrolle]

Ah, yeah exactly, I don't have the activation code needed to access Mein Vodafone - I have searched through all emails from Vodafone, my contract etc and can't find this 😞 so I neither have the MIC, or the Mein Vodafone access code

[Gelöschter User]

Follow that link and click on "Sie haben keinen Aktivierungscode? Jetzt anfordern!"

https://www.vodafone.de/meinvodafone/account/registrierung/aktivierungscode

As soon as you have the "Aktivierungscode" fill in the "Kundennummer" and "Aktivierungscode" on the same site.

https://www.vodafone.de/meinvodafone/account/registrierung/aktivierungscode

[herrolle]

It then asks for my customer number and the customer number I have (from vodafone emails) doesn't work.

I only get the prompt for "You do not have an activation code? Request now!" when I click on the Cabel option, but I'm a DSL customer and when I go through this option there's no way to request an activation code there. 

[Andre]

Hi Herrolle,

the modeminstallationcode is part of the welcomeletter.

This letter is most likely sent by mail (sometimes gets marked as spam).

If you have lost this mail & can't reset your MIC yourself - feel free to send me a private message.

Therefore please click on my name/avatar, then on the right side "Diesem Benutzer eine private Nachricht senden".

I need your customernumber (otherwise complete adress) & the password of the contract.

Then i will create a new installationcode.

Best regards,
Andre