Vodafone speed test show extremely low.

[Deming90]

Today my home DSL suddenly without internet access after restart the EasyBox 804. I need to reset the modem and setup again only able to have internet access.

Afterward I test to restart the modem, again no internet access, and I need to reset again to get back my internet access.

Afterward I carry the speed test and it show extremely low, can someone advise whats wrong to my home internet?

Thank you.

[Jens-K]

Hi Deming90,

welcome to the Vodafone Community!

What kind of connection and what is the bandwidth? What are the results of the speed test at http://www.speedcheck.vodafone.de ?

Please perform the measurements on the LAN cable without running parallel downloads or streams. Please post the test results without ticket numbers.

Regards,

Jens

[Deming90]

Hi Jens, 

My banwidth is red 50 DSL. I performed the speed test on the link you share, it looks fine.

Besides that, could you check why the DSL will disable will I restart my modem? FYI, my DSL acc is over 2years contract and should be automatic renew for 1year.

Thank you.

Best Regards,

DeMing

[Jens-K]

Hi Deming90,

How often does a connection break?

Sporadic terminations can have many different causes.

Check the wiring and the telephone socket. There may be a loose contact.

Regards,

Jens

[Deming90]

Hi Jens,

Sorry for my device. The internet interruption only occur will I restart the modem, for now I don't dare to restart again. If I did not restart, then internet connection is no problem.

Thank you.

[Andre]

Hey Deming90,

just to be sure - the interrupts only happen when you restart your router?
Or do they happen frequently once you've restarted the device?

Its perfectly normal that the router looses the dsl signal for a few minutes after a restart.

Best regards,
Andre