Request help for speed change not activated.

[sachinnadgouda2]

Hello All, Good Morning. Today I changed my contract from 50 mbps to 100 mbps. The contract is changed and the new bandwidth is available but the speed tests still show 50 mbps. I have fritz box 7430 which shows max download 72 mbps. Can you please help me how can i achieve 100mbps. Thanks, Sachin N

[Mav1976]

Hi @sachinnadgouda2,

When did you change the contract? When today then it isn't possible to change the tariff within a day. You'll get a notification by mail (post mail, email) with the date your new tariff is valid. 

[sachinnadgouda2]

I changed the contract on 28 March and it got effected today.

I called the vodafone service they said the new plan is activated from today.

I also checked on my vodafone it shows the plan is activated.

But still i get the speed 50 mbps.

I restarted the modem as well.

Thanks,

Sachin N

[Mav1976]

@sachinnadgouda2, I see. Switching from 50Mbit/s to 100Mbit/s should be till noon normally.
Your router can be handle the new speed of 100Mbit/s?

Did you already get in contact with the customer service?

[sachinnadgouda2]

Yeah the modem is Fritzbox 7430 which show max bandwidht as 450mbps. and also 73mbps in internet.

I checked with customer service, they said the contract is already started.

Thanks,

Sachin N

[Andre]

Hey sachinnadgouda2,

if your router is syncing with 72 mbps- you should get 72mbps.

Mind doing a speedtest?
Do you get more then 10mbps upload?
Then the 100mbps profile is definitly active.

Are you using wlan? For testing purposes please do the speedcheck via lan.

Kind regards,
Andre

[sachinnadgouda2]

Does Fritzbox 7430 support 100mbps connection?

I checked with LAN only and the speed is 50 mbps no going up.

The upload is somethimes 10 mbps sometimes 14, i would get that upload when my plan was 50 mbps.

Can i get a different router as this was for 50 mbps?

Thanks,

Sachin N

[Andre]

Hey sachinnadgouda2,

the FB 7430 supports up to 100mbps via lan.

Can you check with another laptop/pc?
Most likely there is something set up wrong with your network device.

Feel free to send me a private message with your customernumber.
Therefore please click on my name/avatar -> then the big red button on the right side.

I'll have a look into this.

Best regards,
Andre