Refund request

[Kuhelee]

Hi,

I was charged for 2 months without active connection after I changed my residence.

Later I was informed that the transfer of the connection to my new address is not possible.

Hence my contract was terminated.

So, I would like to know the procedure to get the refund for those 2 months.

Can it be done online or do I need to mail?

If so, which address am I supposed to mail?

[DanyG]

Hi Kuhelee,

your last bill was created in February. The charges ended on 27th January. The contract which couldn't be activated was not charged at all.

BR,

Dany