Rechnung for Vodafone DSL

[shimmeg]

Hello, Vodafone! So, this Saturday I received a bill from you, and I can see there "fehlgeschlagener Techniker-Einsatz" and it costs 59 Euro! Are you kidding? What is it? You told me that this Techniker Termin is free, so why do you want me to pay for this? 

[DanyG]

Hello shimmeg,

if there is an appointmment with a technician and he doesn't meet you, the appearance is charged with 59 Euro. It is free, when he can finish his task.

BR,

Dany

[shimmeg]

Hello DanyG, thank you for your answer. 

And if there is a Techniker Termin missed by your technician, then you should pay me 59 Euro, or? Because, as I've already have written here on forum (but nobody has answered me) we were waiting the whole day for your technician guy, and nobody came. And then I just got an SMS like - "Sorry, could you please make a new appointment". 

Here is the original post:

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-DSL/Missed-Termin-by-Vodafone-specialist/...

And I've asked in your WhatsApp support, whether this new appointment will be free for me or not, and you asked me - yes, it would be free. 

If you had answered me that it will cost 59 Euro, I would have not made this new appoitnment. Are you kidding me? 

[DanyG]

Hi shimmeg,

please let me have a closer look on the whole case. Therefore I need your customer number via private message.

We have to pay the technicians because they are sent by German Telekom and so if they tell us, that there was nobody at home, we need to charge the effort.

Regularly, when the technician meets the customer, there is no charge.

BR,

Dany

[shimmeg]

Hi DanyG, sent you the customer number in private message. 

Ok, but we were the whole day at home, at nobody came that day. And then you tell me pay for that. From my side it looks pretty weird. 

[shimmeg]

Hi DanyG!

Are there any news about my issue? 

[DanyG · Accepted solution]

Hi shimmeg,

I already answered your pm yesterday. Sorry, if we can't always react immediately. Please have a little bit patience.

BR,

Dany

[shimmeg]

Thank you very much for your help.