Payment Issue

[Sudheesh]

I am Vodafone DSL customer since May 28, 2018. For some reason vodafone has not been taking monthly payments from my bank account. I can see that the direct debit authorization is enabled on my vodafone account. Does anyone know what I need to do here?

Sudheesh

[Jens-K]

Hi Sudheesh,

welcome to the Vodafone Community!

You can see the status of your payments in you MeinVodafone Account.

If you received credits like the Online-Bonus it may be that you don't have to pay during the first months until the credits are used up.

Please have a look into your invoices. You can see if the invoices are paid via direct debit or if you have to pay them via bank transfer.

You can change payment method in MeinVodafone or by using this form: https://www.vodafone.de/infofaxe/230.pdf

Regards,

Jens