My DSL connection not cancelled - ***

[SriV]

Hi Team,

I moved 2 months back from Herzogenaurach to Erlangen where i was having a Vodafone DSL connection and i wanted to move the connection to my new home.

I visited the store in Erlangen and they suggested to apply  for new connection and cancel the old one after the new one is active.

I took a new connection and after it was active, i visited the store and  they asked me to submit a letter to Vodafone Kabel Deutschland which i did 2 times and till now my DSL contract is still active  and i am being charged  from last  2 months.

I tried to reach the store on their phone, but no ones picksup and it is not possible to visit  the store always. Tried sendingg an email to customercare but no luck so far.

Please help me to cancel my old DSL contract (customer  number: ***) and refund my money for last 2 months. Never expected this service from Vodafone.

Edit: @SriV  deleted customernumber and moved to the right board.

[Seb4sti4n]

Hello @SriV,

sorry for that.

Could you please send me a private message within your customer number and the customer password. I also need the customer number of the new contract, your name, the address and the birth date.

Then I take a look at all and find a solution.

Best Regards

Sebastian