DSL relocation

[Kuhelee]

DSL relocation has not been implemented since 2 months.

[Kuhelee]

"Maybe a mod can check the current status for you"

How can I know the status?

[DSS1]

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A moderator can check that for you. Or you could call the hotline again.

[Kuhelee]

How can I know the status

[Kuhelee]

Are you allowed to check the status?

[DSS1]

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@Kuhelee  schrieb:

How can I know the status

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I told you twice, already. Wait for a mod, they'll tell you.

Edit: No I can't, since I'm not a moderator.

[Jens-K]

Hi Kuhelee,

welcome to the Vodafone Community!

This is a customer-helps-customer forum in the first place. So it can take a while until we moderators are able to answer.

You can send a private message to me with your name, customer number and the correct address you are moving to. Please including the exact location of your home. For example: Apartment Building, 2nd floor, right, Entrance at the back.

Regards,

Jens

Thanks @DSS1 for your help so far!

[Kuhelee]

Thanks @DSS1 and @Jens-K for your inputs.

Kindly help me with the following queries:

Currently I am under the 100 mbps for 40 euro per month plan.

But I heard in my new residence the maximum possible speed for my residence is 16 mbps.

a) In that case can I opt for a cheaper plan around 16mbps, terminating the current contract?

b) Is it possible to move to another internet provider by terminating the current contract before 6 months.

[Norman]

Hi @Kuhlee,

both is possible if we can't offer the same speed at the new address. It's your decision. 🙂

Best regards,

Norman