DSL - Internet not working

[Jagadeesh]

Hi team, 

The Internet is very slow and sometimes it doesn't even load. Download speed it below 1MBps and upload speed is 0 Mbps.  I need your assistance to resolve the issue. 

Reference Vodafone.speedcheck results are below : 

xxx, 
xxx, 
xxx

I do not speak German so I couldn't get help via customer care service.

Kindly help 
Thank you 

Edit @Jagadeesh Please don't post speedcheck numbers publicly. BR, DanyG 

[DanyG]

Hi Jagadeesh,

I'm really sorry you have problems with the line. I created a trouble ticket for you. As soon as we have more information, We'll contact you immediately.

BR,

Dany

[Jagadeesh]

Hi Dany, 

Thanks for the response. 

Since Friday the internet is completely unusable. The pages are not even loading and even simple messenger tools not working. Please let me know when will you fix it? 

Speed check: xxx , xxx ,  xxx, xxxx, 

I am paying so much for the bill but even after that, the internet is not working. It is not fair,  I hope you resolve my issue faster. 

Thanks 

Jagadeesh 

Edit: @Jagadeesh Please don't post your speedcheck number in public. BR, DanyG

[Jagadeesh]

Hi 

today we got a technician onsite to check the cables and boxes. He checked and replaced a box at my home. But the issue still exists.  He said, cabling, wires are good and we need to check from your side. 

Can you please check it asap and resolve the issue. The issue is there for a long and since last week nothing is working. I'm using my phone to write you a message. Please resolve it asap. It's affecting my project work and studies. 

Thanks 

Jagadeesh 

[Jagadeesh]

Hi Dany, 

The Internet is still not working. Do we have any update on this, please ?

Thanks 

Jagadeesh

[DanyG]

Hi Jagadeesh,

your trouble ticket is still open. That means, our technicians are working on a solution. Unfortunately, I can't tell you, when it's solved.

BR,

Dany