Frage
Antwort
Lösung
am 30.10.2018 10:04
Hello,
In the last 1 month, my Dsl connection status is' We have received your connection. You want to receive the date for the connection in the next few days. I did not receive the letter when I had to receive a letter for 10-12 days. I did not receive the modem and the connection date has not been specified yet. How long do I have to wait?
am 30.10.2018 16:51
Hi yesims,
activating your DSL connection can take up to 4 weeks. In some cases, it takes longer, for example, if there is still an active connection blocking your line.
Maybe the former tenant still has an active contract with another provider.
You can send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden.
I need your name, order number (ARC...) and customer password.
Regards,
Jens