Last year I was tricked into calling an air company that pretended to be 0800, or free of charge, I had to wait 2 hours to be able to talk to someone and in the end, I lost my airplane and it generated a bill of almost 600 euros.
The call wasn´t even complete, it was falling constantly.
In Berlin, I have talked to many attendants from Vodafone that understood my situation and said they would not charge for that bill. At the end of 4 months, the bill that was not present in my account anymore came back, and Vodafone started to charge me again.
The biggest problem is that this bill that I was misled to believe that was forgiven, was being charged with a higher value. Vodafone cut my number without my knowledge, I had massive problems at work because of that between many other headaches.
Vodafone attendants give wrong information to the clients, because of bad training and because ultimately Vodafone does not care about their clients. To charge someone 600 euros for missing calls it´s totally absurd. At the moment this bill went to more than 1000 euros and I can´t even access Vodafone anymore.
Now I had to make a contract with Vodafone again, against my will, and I´m waiting for a mobile service that did not communicate with me until now. I would really like to enter in a better term and try to find a solution that can be decent for both sides. This week I have called already 23 times and all the attendants did were to give me different numbers to call. Nobody could really help with anything.
Please enter in contact with me.
Thank you.
