Where is my Prepaid CallYa sim card?

[liumin]

Hello, 

I've ordered a Prepaid SIM card from Vodafone online and went through online id verification at 2nd, July. Then I received an email that says the SIM has been send to me.

 But I have not got it now, and the problem is no way to know where it is.

I'm too tied to describe what happend when I ask for help from Vodafone's shops, or from the hotline call, or from your website. 

It is so shocking when I search in the community, I found that same difficulty happened to someone else several years ago and it is the same to me now.

https://forum.vodafone.de/t5/Archiv-Mobilfunk/English-Speaking-Hotline/td-p/689479

None of the hotline number in this topic works for English service.

Is there anyone here can help me? When can I receive my SIM card? I need it as soon as possible.

Thank you so much.

[Mikerichta]

Maybe we have the same problem:

https://forum.vodafone.de/t5/CallYa/CallYa-Karten-verschwinden-auf-Postweg/td-p/1969100

[liumin]

Maybe it is the same. I can not speak German and I have no idea what happend to me.

[NeNa · Accepted solution]

Hello @liumin,

I'm sorry about that. I would like to help you and watch the process.

Please send me your new telephone number by PN, this was communicated to you by E-Mail.

I also need your address.

Thank you

(PN - this is how it works: click on my name and then right on "sende eine private Nachricht ")

Best regards

NeNa