SIM-Karte nicht empfangen, SIM card not received

[xiongyingze]

Hallo,

Am 12. März habe ich online eine Vodafone CallYa SIM bestellt.

Am 15. März erhielt ich eine E-Mail, dass ich meine SIM-Karte spätestens übermorgen erhalten würde.

Aber ich habe meine SIM-Karte bis heute noch nicht erhalten.

Ich freue mich, dass Sie uns helfen können, den Status der Bestellung zu überprüfen.

Hello,

On March 12th I ordered a Vodafone CallYa SIM online.

On March 15th I received a email that I would get my SIM card the day after tomorrow at the latest.

But I still have not received my SIM card till today. 

I will be appreciated that you can help check the status of the order. 

[BiancaW · Accepted solution]

Hello @xiongyingze,

I'd be happy to take a look at what's going on.

Please send me your phone number by PM (click on my name on the left and then on "Send this user a private message" on the right).

Please also send me your email address, which you gave me when you placed your order.

Did you specify a different delivery address when ordering?

If so, is your name on the letterbox?

Thank you very much and best regards

BiancaW