Customer password

[Phone77]

I lost my contract and can't find customer password, how can I solve this problem?

[Boris]

Hey @Phone77,

if you really don´t find/know your password anymore you can change it with THIS form.

regards

Boris

[Oolvera]

Hi! I am facing the same problem.

To which adress should the InfoDok 265 form be sent?

Thanks!

[Mav1976]

Hi @Oolvera,

You can use the contact form (the link) as well. I will help you. 

With that form you change your customer password by your own. But it's only in German. 

If you on the contact form website then do as follows (the red stars in the form are a must have!):

• Choose "Nein, ich habe eine andere ...." (the second one)
• Then choose "CallYa", then "Registrierung & Nutzung"
• Press "Weiter ohne Login"on the right side (column) then.
• There you fill out the form with your data name, surname, email, mobile phone number (Vodafone Rufnummer) etc.
• Important: write a fictive password in form row "Kunden- oder Teilnehmerkennwort". Otherwise you can't send the form to Vodafone. Don't ask me why but only with it works.
• You can also write a personal message in the box "Persönliche Nachricht". 
• Then upload your filled out InfoDok form as a file (with "Datei hinzufügen" box), do the captcha code and press "Weiter" (right bottom).
• Check the summary and then send it to Vodafone

Within 3-4 days your customer password should be changed and you'll get a SMS about it. 

[Oolvera]

Much appreciated!