Cancel Callya Digital SIM

[English1]

I am english and do not speak good german.

I was living in Germany for six months and I got a Callya Digital SIM but have moved back to the UK and no longer need it. I would like to stop the direct debit and cancel the SIM.

I cannot find a way to cancel this SIM on the MeinVodafone website and have had trouble speaking to the customer service in English - does anybody know how to help?

[Mav1976]

Hi @English1,

About the MeinVodafone App you should pause the Komfortaufladung. Then the tariff won't renew and your giro account won't debit anymore. 

But note, when you have a balance higher then 20€ on your SIM-card then the tariff will be renewed again.

Open the app, click "Aufladen" and scroll till "Automatischer Bankeinzug". There you can set to pause the direct debit.

When you also want to cancel the SIM-card then you can handle that about the WhatsApp messenger you can write daily from 8 am - 8 pm (0172 200 02 29).

If you still have balance on your SIM-card then tell VF your bank account data. VF can transfer the remaining balance in that account.