WLAN-flat-rate Hotspot log-in problem

[SeongseopKim]

Good evening,

I have a problem in hotspot log-in.

I already used wlan-flat rate, but I cannot log in hotspot.

I logged in and used it on my i-pad and i wanted to use wlan on my laptop.

So I tried to log in by using my portal ID, but I cannot log in.

And I also tried to add additional hotspot log in ID.

I tried to log in by using the additional id, but it is also not possible.

the weird thing is what I can use the wlan hotspot wifi on my i-pad.

I want to figure this problem out as soon as possible.

Thanks

EDIT @SeongseopKim I deleted the screenshot, cuz of personal data.

[pRo-Marco]

Hi SeongseopKim,

is only one specific hotspot affected? You can only login with 1 device at a time.

Kind regards

Marco

[SeongseopKim]

Dear Marco,

I tested at another hotspot, but it was not working as well.

I checked my contract. It looks no problems. 

I don't know why I can not use my portal id or hotspot log-in id.

And I think WLAN flat rate support multi-device log-in, right?

So I can use 2 or 3 devices at a time. That is why I made contract WLAN flat rate.

Please help me to figure it out quickly. I wait for a long time as I did not use wifi and I paid.

Thanks. 

Best regards,

Seongseop

[pRo-Marco]

Hi SeongseopKim,

I will prove, what is wrong there. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[SeongseopKim]

Dear Marco,

Thank you for your reply.

I found the problem and already solved it.

I really appreciate your worm concern and help.

Best regards,

Seongseop

[Martin59]

Hello SeongseopKim,

do you want to tell us what caused the malfunction and how you could fix it?

Best regards, Martin