Unable to use hotspot after redeeming coupon.

[sk14]

Sorry, I don't speak german yet. I  am unable to use hotline since I cannot understand the automatic voice menu - so posting the question here.

I purchased a weekly ticket for vodafone hotspot and it worked - but very slowly, so I restarted my laptop. But after restarting, I am unable to browse the internet - the hotspot keeps taking me to the purchase ticket/login page. How can I continue using the weekly ticket which I redeemed on that laptop?

[Moni_GK]

Hello sk14,

but the week had not yet expired? Does only the one hotspot not work or generally all?

Greetings Moni

[sk14]

No the ticket had not expired - it was my first day on a weekly ticket.

The hotspot signal is weak - but it works - I have another laptop where it works fine from the same place, with a seperate hotspot ticket.

[Moni_GK]

Hello sk14,

so it works with another computer? Do you generally have problems with the device in the WLAN? It's possible that the transmission power is not sufficient.

Regards Moni