Hotspot problem

[Mad1]

I bought the week long hotspot ticket last night, and even though there were no issues last night, starting this morning I cannot use the hotspot. I would like the issue to either be fixed or to receive a refund.

transaction number: *

rechnungs-nr: *

MAC-Adress: *
 

Edit: persönliche Daten gelöscht. LG J0hann 

[MariaK]

Hello Mad1,

Our customer support team will be happy to take a look.
We need personal information from you to do this.

Please contact us via our WhatsApp chat on 0172 1217212