Order new SIM card (website not working)

[caiosb]

I lost my SIM card and need to order a new one. The online webpage for that is not working (see below). Please support me. 

[nhnh18]

@caiosbIf the website still not working, please contact the hotline or wait for the @CommunityTeam .

Greetings

Nico

[Su]

Hi caiosb,

I´m sry you lost your SIM.

Can I help or have you called the hotline?

Greetz

Su

[caiosb]

Hi @nhnh18 ,

I still need to order, could you please support me here? (calling the vodafone hotline in German has been a huge challenge and I can't get things solved). 

Let me know what you need from me to get the new SIM card ordered. 

[caiosb]

Hi @Su 

Could you please support me to order a new one here? I can't speak German via the hotline and the website still shows the same error.

[nhnh18]

@caiosbI'm not working for vodafone. If you can't call the hotline, you have to wait for @Su response.

[Su]

Hey you,

I´ll send a new SIM-card.

Please DM me including your mobile phone number, your customer password (Kundenkennwort) and your adress.

Thanks!

Su

[caiosb]

Hi @Su 

I've sent a private message last week but haven't heard back.

[Su]

Hi caiosb,

I´m so sry you had to wait!

Today we sent you our answer.

Thank you for waiting.

Greetz

Su