Vodafone cable not working, need technician

[Jonnyf]

Hi, writing this in English because I just moved to Germany and don't know any German yet. 

I've had an extremely frustrating experience so far. I signed up with a vodafone internet cable plan more than two
weeks ago for my new apartment. I finally got my router last week but after activating it on MeinVodafone I still have no internet - the internet light keeps flashing red. I remember when I ordered the internet I was told to pick a date for the technician to come, but there was no confirmation on this and no technician ever arrived. I sent an email to vodafone and was told to 'plug in the cable'. Jesus christ of course I've plugged in the cable. 

Please tell me how I can fix the internet or get the technician to come over if it's not possible. Thanks all. 

Jonah

[Torsten]

Which federal state do you live in?

[Jonnyf]

I live in Berlin 

[Torsten]

Then you live in the area of Vodafone Deutschland / ex-Kabel Deutschland. Unfortunately you have to be patient for a few days at the moment until a mod can report here. If you're in a hurry, you can also contact the social media support on Facebook, Twitter or WhatsApp, they also have support in English.

[Claudia]

Hello Jonnyf,

did you contact us on another channel already? If not, please send me a PM with the following details:

- your name

- the full address

- the customer number

- birth date of the contract owner

- a mobile number

- the MAC address of the router.

Please answer here in this thread after you sent the PM. If we have to send a technician he will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19.

Kind regards,

Claudia

[Jonnyf]

Hi Claudia, I have sent you a PM with the relevant details. Thank you very much. 

[pRo-Marco]

Hi Jonnyf,

the technician has been assigned and will call you to make an appointment.

Please keep us informed

Kind regards

Marco