Vodafone CableMax 1000 no internet - Red blinking led

[morenolenn]

Hello,

I ordered a Vodafone CableMax 1000, I got my router package with DHL delivery, but the Internet light keeps blinking red. What should I do in order to activate my internet connection?

I've tried everything:

Waited 24 hours for the connection;

Disconnected and reconnected from the power source for some minutes;

Disconnected and reconnected the connection cable (rounded one);

Connected in another socket in the flat;

Reseted the modem to factory settings;

Connected to the laptop via Wi-Fi and via cable;

I don't speak German and I don't know what to do anymore.

I need the connection to work.

Thanks in advance.

Moreno Lennertz

[haegar2609]

@morenolenn then something has went wrong with the Activation of your Cable Max. You should call Vodafone Customer Service and tell them that you have Problem with Activation of your Cable Max. In most Cases the Customer Service give a Push to Activation and after your Connection should run. Which Number of Customer Service you have to call is depending about in which State County Region of Germany you live. Best Regards 

[Nancy]

Hello morenolenn,

have you already been able to clarify it on the phone? Otherwise, I will be happy to help you and you can send me your customer data (customer number, name, date of birth and address) by private message.

Then contact me again here in the thread.

Best regards

Nancy

[V3NOX]

I have the same problem