Again No Internet

[Internet10317]

Hello,

From Past one week Internet is not stable or no Internet most of the time Internet light / phone light keeps blinking. restarted multiple time but no use, have been connecting via phone hotspot. It is getting really difficult to work with this unstable internet. I am finding I am just wasting by paying 49euro per month for no Internet. Also spending extra money for the mobile hotspot.

My plan - Red Internet & Phone 400 Cable

[Claudia]

Hello Internet10317,

we already have your details from a former thread. Your modem is online for about 22 hours now, when exactly was the last disconnect via ethernet?

Kind regards

Claudia

[Internet10317]

Hello, 

Last week almost whole week I had no internet, but yesterday Internet went down at 11:53 and it was restored at 13:41.

[Claudia]

Hello Internet10317,

your modem had a reboot yesterday around 5 p.m., was there another outage? I checked another modem in the building which had no problems. I would replace the modem as a first step, shall I make the task?

Kind regards,
Claudia

[Internet10317]

Yes rotuer rebooted automatcially this happens very often. It would be help if you can replace the router.

[Internet10317]

Now again internet is down, both phone and internt LED are blinking red. PLease find attached photo.

[Claudia]

Hello Internet10317,

I made the task for the replacement of the router. You should receive the new device in the next few days. Please send the old one back to this address within 14 days:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards

Claudia

[Internet10317]

Hello, 

Got the new router but issue still remains, my internet and phone line went down at 11:00 am 

[ERFD · Accepted solution]

Hello Internet10317,

there is a fault in the return channel (upstream) in your area. The technical department is in the process of fixing the problem. Unfortunately, there is no prognosis as to when it will be up and running again. You will receive an SMS when the colleagues finally solve the problem.

Best regards Fred